Service businesses get customer enquiries through several channels at once — email, web chat, phone and social media. Handled by hand, it is easy to lose the overview. Replies are delayed, follow-ups are missed, and recurring questions eat into work that matters more.
Describe how you work and what you want help with
You create your AI assistants by describing how you want customer contact to work. The platform asks simple questions and helps you write clear instructions for how the assistants should reply, book and follow up. You never build a technical workflow.
Chat with the platform
Describe what you need in an ordinary conversation, no technical terms.
Answer a few simple questions
Much like a form. The platform guides you the whole way.
Switch your assistants on
For email, web chat, Instagram, follow-ups and more.
Handle customer contact across channels
Web chat
Answers visitors on your site straight away, outside office hours too.
Handles routine questions and booking enquiries right in the inbox.
Receives and replies to messages from customers who reach you on Instagram.
Follow-ups
Follows up leads, quotes and past customers at the right moment.
Booking
Connects to your booking system or calendar to make scheduling simpler.
SMS
Sends reminders, confirmations and quick follow-ups straight to the phone.
Instructions instead of technical flows
Unlike traditional automation tools, you do not build technical flows or configure complicated rules. In Svea Interact you describe how customer contact should work and write simple instructions for your AI assistants. That makes it quick to start with and easy to adjust, without an engineer building every flow by hand.
More bookings, more business
By replying faster, following up automatically and reaching back out to past customers, you catch opportunities that would otherwise have been lost.