Svea AI – Partner Terms and Conditions
Svea AI provides AI-based services and technology that enable companies and organisations to improve customer dialogue, internal support, knowledge management, lead handling, onboarding, advisory processes and operational efficiency through intelligent digital assistants, chatbot functionality, conversational AI and related AI services.
The Partner wishes to market, sell, implement, integrate, configure or otherwise make Svea AI’s services available to its own customers and/or end customers across one or several industries.
Svea AI shall act as a technology provider, service provider and/or subcontractor to the Partner, unless otherwise agreed in writing. The Partner shall remain responsible for the overall customer relationship, commercial relationship and communication with its end customers, unless otherwise agreed in an Order Form, Statement of Work or separate written agreement.
These Partner Terms and Conditions apply to the Partner’s access to and use of Svea AI’s services, technology, documentation, platform, APIs, AI assistants, chatbot services, configurations, integrations and related professional services.
“Agreement” means these Partner Terms and Conditions together with any applicable Order Form, Statement of Work, Data Processing Agreement, Service Level Agreement or other written agreement between the Parties.
“AI Services” means the AI-based services, tools, software, platform, models, assistants, chatbot functionality, integrations, APIs, prompt configurations, knowledge retrieval functionality, automation flows, analytics, dashboards and related services provided by Svea AI.
“End Customer” means any customer, client or organisation to whom the Partner markets, sells, implements, resells, makes available or otherwise provides access to the AI Services.
“Partner” means the legal entity entering into this Agreement with Svea AI.
“Partner Data” means all data, documents, information, content, prompts, files, materials, customer information, business information or other electronic data submitted to the AI Services by the Partner or on behalf of the Partner.
“End Customer Data” means all data, documents, information, content, prompts, files, materials, customer information, business information or other electronic data submitted to the AI Services by or on behalf of an End Customer.
“Customer Data” means Partner Data and End Customer Data collectively.
“Order Form” means an order, quotation, proposal, statement of work or other written document setting out the agreed services, commercial terms, pricing, scope, subscription period, usage limits or other specific terms.
“Users” means individuals authorised by the Partner or an End Customer to access or use the AI Services.
“Malicious Code” means viruses, worms, time bombs, Trojan horses, malware, harmful scripts or other malicious code, files, programs or agents.
“Svea AI”, “we”, “us” or “our” means Svea AI Technology AB (org.nr 559455-2514), or such other Svea AI group company or contracting entity as specified in the applicable Order Form.
“Partner”, “you” or “your” means the legal entity entering into this Agreement with Svea AI.
The Partner may, subject to this Agreement and the applicable Order Form, market, promote, sell, resell, refer, implement, configure or support the AI Services for End Customers.
The Partner may work with End Customers across different industries, including but not limited to professional services, healthcare, finance, insurance, real estate, retail, telecom, utilities, construction, trades, education, public sector, SaaS, customer service, sales, HR and other sectors, provided that such use complies with applicable laws, regulations and this Agreement.
Unless otherwise agreed in writing, the Partner is not granted exclusivity in any territory, market, industry, customer segment or use case.
The Partner shall not represent itself as an employee, agent, legal representative or authorised signatory of Svea AI. The Partner may only make commitments on behalf of Svea AI if expressly authorised in writing.
The AI Services are provided as subscription-based services, unless otherwise specified in an Order Form.
Subject to the Partner’s compliance with this Agreement and payment of applicable fees, Svea AI grants the Partner a limited, non-exclusive, non-transferable and revocable right to access and use the AI Services during the applicable subscription term.
Where agreed in writing, the Partner may make the AI Services available to End Customers. The Partner is responsible for ensuring that End Customers and Users comply with the terms of this Agreement, any applicable end customer terms, usage limitations and applicable laws.
The Partner shall not grant access to the AI Services to any third party except as expressly permitted under this Agreement or an applicable Order Form.
The Partner shall:
The Partner shall not:
The Partner acknowledges that AI-generated responses may be probabilistic and may not always be complete, accurate, up to date or suitable for a particular purpose.
The AI Services are intended to support, assist and improve business processes, but they do not replace professional judgment, legal advice, medical advice, financial advice, technical certification or other regulated professional advice unless expressly agreed in writing and legally permitted.
The Partner is responsible for ensuring that appropriate human review, disclaimers, escalation processes and quality controls are implemented where required by the nature of the use case, industry or End Customer.
The Partner shall not market the AI Services as fully autonomous or error-free unless Svea AI has approved such marketing claims in writing.
For regulated industries or high-risk use cases, including but not limited to healthcare, financial services, insurance, legal services, employment, public sector decision-making or safety-critical operations, the Partner shall ensure that applicable legal, regulatory and compliance requirements are identified and followed.
Unless otherwise agreed in writing, the Partner is responsible for the commercial and contractual relationship with End Customers.
The Partner shall ensure that End Customers are bound by terms that are no less protective of Svea AI than this Agreement, including terms relating to acceptable use, data protection, confidentiality, intellectual property, limitations of liability and AI-specific disclaimers.
Svea AI shall not be liable directly to any End Customer unless Svea AI has entered into a separate written agreement with that End Customer.
The Partner shall handle first-line communication, commercial support and customer management unless otherwise agreed in an Order Form or Statement of Work.
Svea AI may provide second-line or technical support to the Partner, subject to the agreed support scope.
Svea AI may provide implementation, configuration, prompt design, knowledge base structuring, integration support, training, advisory services, custom development or other professional services as agreed in an Order Form or Statement of Work.
The Partner shall provide Svea AI with timely access to necessary information, documentation, systems, contacts and decision-makers required for delivery.
Any timelines, delivery dates or implementation estimates are indicative unless expressly stated as binding in writing.
Changes to scope, integrations, functionality, data sources, design, customer requirements or technical environment may require additional fees and revised timelines.
The Partner shall pay all fees specified in the applicable Order Form.
Unless otherwise stated in an Order Form:
Svea AI may invoice the Partner monthly, annually or according to the billing frequency set out in the applicable Order Form.
If payment is overdue, Svea AI may charge default interest in accordance with applicable law and may suspend access to the AI Services until payment is made, provided that Svea AI gives reasonable prior notice unless immediate suspension is necessary.
Svea AI shall not suspend services where the disputed amount is subject to a reasonable and good-faith dispute and the Partner cooperates diligently to resolve the dispute.
Svea AI may adjust pricing for renewal periods by providing notice before the renewal date.
Unless otherwise agreed in an Order Form, any pricing increase for the same scope of services shall not exceed 10% per renewal term, unless the previous pricing was promotional, discounted, usage-based, dependent on third-party costs or subject to a materially changed scope.
Costs related to third-party services, AI model usage, SMS, telephony, APIs, hosting, data storage, external integrations or other pass-through costs may be adjusted if Svea AI’s underlying costs change.
Svea AI retains all rights, title and interest in and to the AI Services, including software, platform, models, configurations, templates, workflows, APIs, documentation, know-how, design, methods, improvements, developments and related intellectual property.
No rights are granted to the Partner other than those expressly set out in this Agreement.
The Partner and/or End Customer retains ownership of Customer Data.
Unless otherwise agreed in writing, Svea AI may use aggregated, anonymised and non-identifiable data to improve, analyse and develop its services, provided that such data cannot reasonably identify the Partner, End Customer, Users or individuals.
The Partner may not use Svea AI’s trademarks, logos, trade names or marketing materials except as approved by Svea AI or in accordance with agreed brand guidelines.
As between the Parties, the Partner and/or End Customer owns all rights in Customer Data.
Svea AI shall process Customer Data only as necessary to provide, secure, support, maintain and improve the AI Services in accordance with this Agreement and applicable data protection laws.
Where Svea AI processes personal data on behalf of the Partner or End Customer, the Parties shall enter into a Data Processing Agreement.
The Partner is responsible for ensuring that there is a valid legal basis for processing personal data submitted to the AI Services.
The Partner shall not submit sensitive personal data, special categories of personal data or confidential regulated data unless this has been agreed in writing and appropriate safeguards have been implemented.
Svea AI shall implement appropriate technical and organisational measures to protect Customer Data against unauthorised access, loss, destruction or alteration.
Upon termination or expiry of the Agreement, Svea AI shall delete or return Customer Data in accordance with the Agreement, the Data Processing Agreement and applicable law.
“Confidential Information” means all non-public information disclosed by one Party to the other Party that is designated as confidential or should reasonably be understood to be confidential given its nature and the circumstances of disclosure.
Confidential Information includes business information, technical information, pricing, product plans, Customer Data, security information, customer lists, strategies, know-how and commercial terms.
Confidential Information does not include information that:
The receiving Party shall protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care.
The receiving Party shall not disclose or use Confidential Information except as necessary to perform under this Agreement.
Confidential Information may be disclosed to employees, contractors, advisors and representatives who need access for the purposes of this Agreement and are bound by confidentiality obligations.
Svea AI shall maintain appropriate administrative, technical and organisational security measures designed to protect the AI Services and Customer Data.
The Partner is responsible for maintaining the confidentiality of login credentials and for all activities conducted under its accounts.
The Partner shall notify Svea AI without undue delay if it becomes aware of any unauthorised access, security incident, data breach or misuse involving the AI Services.
Svea AI may suspend access to the AI Services if Svea AI reasonably believes that continued access may compromise the security, integrity or availability of the AI Services, Customer Data, Svea AI or third parties.
The Partner may refer to Svea AI as its technology provider or AI service provider, provided that such references are accurate and not misleading.
Svea AI may refer to the Partner as a partner of Svea AI, unless the Partner objects in writing.
Use of names, logos, case studies, press releases or public announcements shall require prior written approval from the relevant Party, unless otherwise agreed.
Svea AI warrants that the AI Services will be provided in a professional manner and will materially conform to the applicable documentation and agreed scope.
The Partner’s exclusive remedy for breach of this warranty shall be correction of the non-conforming service or, if correction is not commercially reasonable, a reasonable refund of fees paid for the affected service period.
Except as expressly stated in this Agreement, the AI Services are provided “as is” and “as available”.
Svea AI does not warrant that the AI Services will be uninterrupted, error-free, free from harmful components, or that all AI-generated outputs will be accurate, complete, lawful, suitable or fit for a particular purpose.
Svea AI disclaims all implied warranties to the maximum extent permitted by law, including warranties of merchantability, fitness for a particular purpose and non-infringement.
Svea AI may offer free trials, pilots or proof-of-concept projects.
Unless otherwise agreed in writing, free trials and pilots are provided without warranties, service levels or commitments.
Data, configurations, prompts, customisations or content created during a free trial or pilot may be deleted after the trial period unless the Partner purchases a subscription or separately agrees with Svea AI to retain such material.
Svea AI may terminate or limit a free trial or pilot at any time if the Partner breaches this Agreement or uses the AI Services in a way that may cause risk to Svea AI, third parties or the AI Services.
Svea AI shall defend the Partner against third-party claims alleging that the AI Services, when used in accordance with this Agreement, infringe third-party intellectual property rights, and shall indemnify the Partner for damages finally awarded, provided that the Partner:
Svea AI shall have no obligation for claims arising from:
The Partner shall defend and indemnify Svea AI against third-party claims arising from Customer Data, the Partner’s or End Customer’s use of the AI Services in breach of this Agreement, unlawful marketing claims, breach of data protection laws, or the Partner’s relationship with End Customers.
This Agreement begins when accepted by the Partner or when an Order Form is signed and continues until all subscriptions, Order Forms or Statements of Work have expired or been terminated.
Subscriptions shall run for the period specified in the applicable Order Form.
Unless otherwise agreed, subscriptions renew automatically for successive periods equal to the initial subscription term, unless either Party gives written notice of non-renewal at least 30 days before the end of the then-current term.
Either Party may terminate this Agreement for cause if:
Svea AI may suspend or terminate access immediately if the Partner’s or End Customer’s use of the AI Services creates a security risk, legal risk, regulatory risk, reputational risk or material risk to Svea AI or third parties.
Upon termination, the Partner shall stop using the AI Services and shall ensure that End Customers and Users do the same.
Termination shall not affect payment obligations accrued before termination.
Upon expiry or termination of the Agreement:
Sections relating to fees, intellectual property, confidentiality, data protection, warranties, disclaimers, indemnification, limitation of liability and governing law shall survive termination.
To the maximum extent permitted by law, Svea AI’s total aggregate liability arising out of or relating to this Agreement shall not exceed the fees paid by the Partner to Svea AI under the relevant Order Form during the 12 months preceding the event giving rise to the claim.
In no event shall either Party be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of revenue, loss of goodwill, loss of business opportunity, loss of data or cost of substitute services.
The limitations of liability shall not apply to:
Each Party shall comply with applicable laws and regulations in connection with this Agreement.
The Partner is responsible for ensuring that its marketing, resale, implementation and use of the AI Services comply with applicable laws, industry regulations and customer-specific requirements.
The Partner shall not use or make the AI Services available in jurisdictions, sectors or use cases where such use is prohibited by law or would require regulatory approvals not obtained by the Partner or End Customer.
The Partner shall comply with applicable anti-bribery, anti-corruption, sanctions, export control, consumer protection, marketing and data protection laws.
Svea AI may modify, improve, update or discontinue features of the AI Services from time to time, provided that such changes do not materially reduce the core functionality of the AI Services during an active subscription term.
Svea AI may make changes required for security, legal compliance, technical reasons, third-party service changes or AI model updates at any time.
Where a material change adversely affects the Partner’s agreed use of the AI Services, Svea AI shall use reasonable efforts to provide prior notice.
The AI Services may integrate with or rely on third-party services, APIs, models, platforms, hosting providers, communication providers, CRM systems, messaging systems or other external services.
Svea AI is not responsible for third-party services unless expressly agreed in writing.
The Partner is responsible for obtaining and maintaining any required third-party accounts, licences, permissions or consents unless otherwise agreed.
Changes to third-party services may affect the functionality, pricing or availability of the AI Services.
The Partner may not assign or transfer this Agreement without Svea AI’s prior written consent.
Svea AI may assign this Agreement to an affiliate or in connection with a merger, restructuring, acquisition, sale of assets or transfer of business.
Neither Party shall be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, labour disputes, internet failures, cyberattacks, power outages, governmental actions, pandemics, failures of third-party providers or other force majeure events.
The affected Party shall notify the other Party and use reasonable efforts to mitigate the effects of the force majeure event.
This Agreement shall be governed by the laws of Sweden, without regard to its conflict of law principles.
Any dispute, controversy or claim arising out of or in connection with this Agreement, including its breach, termination or invalidity, shall be finally settled by arbitration in accordance with the Rules for Expedited Arbitrations of the Arbitration Institute of the Stockholm Chamber of Commerce.
The seat of arbitration shall be Stockholm, Sweden.
The language of the arbitration shall be English, unless otherwise agreed.
The arbitration proceedings, all information disclosed and any award shall be treated as Confidential Information.
In the event of conflict between documents, the following order of precedence shall apply:
This Agreement constitutes the entire agreement between the Parties regarding its subject matter and supersedes all prior discussions, proposals, understandings and agreements, whether oral or written.
Any amendment or modification must be made in writing and signed or otherwise accepted by both Parties.
Notices under this Agreement shall be sent to the addresses specified in the applicable Order Form or otherwise communicated in writing by the Parties. For questions about these terms, contact info@sveaai.se.
Last updated: 2026-06-24