Answers, books and follows up. Automatically.

AI customer service means an AI assistant handles your customers’ questions, books appointments and follows up on enquiries across your service channels, around the clock. Customers do not queue or wait until morning – they get an answer immediately. At the same time, your hours stop going into the same handful of questions that come back every week. And because the assistant is awake evenings and weekends, you catch customers you would otherwise have lost.

An ordinary chatbot follows preset flows and only answers what it has buttons for. An AI assistant understands what the customer is actually asking, replies in free text, and can act on it: book a time, look something up, or follow up on an enquiry. The difference is clearest to your customers, who feel understood rather than clicked through a menu.

No. You describe in ordinary words how your customer contact should work and how you work today. We set up the assistant together with you. Afterwards you adjust it yourself in plain language, or ask us to do it. No developer, no long rollout project.

Faster than an ordinary rollout project, and without consultants. You start with a demo where we go through how you work. Then we set the assistant up together with you, and you set the pace: you can experiment, adjust the tone and roll out one channel at a time, so everything feels right before it meets a single customer.

The same AI assistants work as a chatbot on your website, in email, on social media, in follow-ups and on the phone (AI receptionist) – the channels you already use. Customers get the same answer and the same tone wherever they reach you, and you do not need to log into five places to keep track. You are not replacing anything. AI customer service sits on top of what you already have.

No. The assistant takes the repetitive, time-consuming questions so you and your people get time for what genuinely needs a person: the difficult cases, the relationships and the deals. You get a team with more time, not a smaller team. When a question gets too tricky or too sensitive, the assistant hands over and collects contact details. You get an email straight away with the whole conversation, and take it from there.

Yes. Svea AI is built in Sweden and follows both GDPR and the EU’s AI rules. We take data security seriously in every part of the platform, and your customer data is never used to train AI models. If you want to know exactly how information is stored and processed, it is set out in our privacy policy – and you are welcome to ask us directly.

Your database is in Stockholm. Conversations, leads and your knowledge base are stored there, under Swedish and European law. The AI answers themselves are generated by our AI model provider, and your customer data is never used to train AI models.

Yes. Your data is stored in Sweden, a data processing agreement is included, personal identity numbers are masked before they are saved, and customer data is never used to train AI models.

The price depends on how you want to use the service and how many channels you need, so you pay for what you actually get value from. Book a demo and we will go through your needs and give you a clear picture of what the platform would cost for your business. No lock-in, no hidden fees, and plenty of room for questions.