Svea AI
ProductAbout

An AI platform for customer service

No code, no technical know-how needed. Describe what you need and we build an AI assistant for every customer channel together with you.

Data stored in Sweden
Svea AI

Service businesses get customer enquiries through several channels at once – email, the chat on your website, phone and social media. Handled by hand, it is easy to lose track. Replies are delayed, follow-ups are missed, and recurring questions eat into work that matters more.

What is AI customer service?

An AI assistant that answers customer questions, books appointments and follows up – around the clock, in the channels your customers already use.

At Svea AI it is one and the same assistant answering in the chat on your website, in your email, on Instagram, on the phone and in follow-ups by SMS. It answers from your own knowledge base, follows the rules you have given it and hands over to you when something needs a person.

Answers
Questions about prices, opening hours, services and terms, using what is in your own material.
Books
Shows available times and books directly in your booking system.
Follows up
Sends reminders, follows up on quotes and gets back in touch with customers you have not seen for a while.
Hands over
Whatever needs you comes to you, with the whole conversation attached.

Describe how you work and what you want help with

You describe how customer contact should work, and we build the assistant together with you in the platform. From a few simple questions we write clear instructions for how the assistant should reply, book and follow up. Afterwards you adjust it yourself in plain language, or ask us to do it. You never build a technical workflow.

1

Tell us how you work

Describe what you need in an ordinary conversation, no technical terms.

2

Answer a few simple questions

Much like a form. We guide you the whole way.

3

The assistant starts answering

In chatbot, email, Instagram, phone, follow-ups and more.

Person som arbetar vid en laptop hemma

One assistant in every channel

Chatbot
Website · Questions · Booking
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Answers the visitor straight away on your site.

Questions about prices and opening hours are answered on the spot, and the customer can book a time right there.

Email
Inbox · Sorting · Replies
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Answers routine questions straight from the inbox.

The rest is sorted with the most important on top, so you only read what actually needs you.

Social media
Instagram · Messenger
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Answers the customer straight away in their DMs.

Questions are answered where they are written, without anyone having to keep an eye on several apps.

Follow-up
SMS · Email · Reminders
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Past customers get a follow-up. Without you thinking about it.

Customers who have not booked in a while automatically get a follow-up – written in your tone.

Phone
Calls · Booking · Summary
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Answers the phone when you can’t.

Callers get an answer and can book a time, and you get a summary of the call. You keep your number.

One knowledge base, every channel

The assistant is the same in every channel. What you teach it once applies everywhere.

Correct it once

Change an answer or a price and the change applies straight away in the chat, email, Instagram and on the phone.

The same rules

Tone, sensitive topics and when a person should take over are set once, for every channel.

Adapted to each channel

Short in SMS, fuller in email, spoken language on the phone. The content is the same; the form follows the channel.

Instructions instead of technical flows

Unlike traditional automation tools, you do not build technical flows or configure complicated rules. In the platform you describe how customer contact should work and write simple instructions for your AI assistants. That makes it quick to start with and easy to adjust, without an engineer building every flow by hand.

Less manual workSimpler follow-upsUp and running without a consulting project

More bookings, more business

By replying faster, following up automatically and reaching back out to past customers, you catch opportunities that would otherwise have been lost.

Common questions about AI customer service

AI customer service means an AI assistant takes care of customer questions, bookings and follow-ups, around the clock. At Svea AI it is one assistant answering across chatbot, email, social media, phone and SMS, from the business’s own knowledge base.

A chatbot on your website, email, social media such as Instagram, phone (an AI receptionist) and follow-up by SMS and email. You can start with one channel and add more whenever you like.

An ordinary chatbot follows preset buttons and flows and gets stuck when a question is phrased differently. An AI assistant understands the question in free text, answers from your knowledge base, looks things up in your systems and can book an appointment mid-conversation.

No. The assistant takes the recurring questions and bookings, evenings and weekends included. Anything that needs judgement or a personal touch is handed over to you and your colleagues.

Svea AI connects to booking systems, patient record systems, business systems, CRMs and email – for example Bokadirekt, Opus Dental, Fortnox and Microsoft 365. If there is no ready-made connection, we build it.

You book a 20-minute demo. Then we set up the assistant together with you: we import your website and material, go through tone and rules and connect your systems. You do not need any technical knowledge.

Conversations, leads and the knowledge base are stored in Sweden, and a data processing agreement is included. Customer data is never used to train AI models.

The price depends on how many channels you use and which systems need connecting. We go through it in the demo.

Want to see the platform in practice?

Book a demo and we will show you how the platform could work for your business.

20 minutes · free · no preparation needed